Warranty & Returns

Rheuben Allen Enterpeises, Inc.
Product Returns and Restocking Policy

*By purchasing a instrument and/or product from Rheuben Allen Enterprises, Inc. you agree to paying the original shipping cost and a possible restocking charge if the instrument is returned.
There is a 3 to 5 day return policy for the date you receive the instrument. You will know if the instrument works for you in a couple days of playing the instrument. Instruments cannot be returned after the 5-Day trial for full refund.

Problems after the 5-day trial period. The instrument can be returned for inspection at the owner’s expense and will be assessed by Reuben Allen. Mr. Allen will make the decision if the problem is in the instrument or not a problem of the instrument. All warranty work will requirea copy of the originnal purchase receipt.

*The Certificate and Warranty are only good for the original purchaser of the instrument.

When the product is returned the Client will resoponsable for the following*
The Product must be returned in the same condition as it was sent & received by the client…
This includes: Any danmage from shipping the product and/or instrument either way.
Shipping is free only if you keep the product!
Sctratches on product and/or instrument.
Bent keys and any other damage that will meke the instrument a used instrument.
This restocking charge might be as much as 30% depending on damage… this decision on damage will be made by Rheuben Allen Enterprises, Inc.
The client must ship the Product and/or instrument at their expense to:
Rhueben Allen
2627 S. Meeker Avenue
Muncie, Indiana 47302-4646
The client will be charged the original shippng for the product and/or instrument
The client will be charged for any accessories sent with the instrument and not returned

Rheuben Allen Enterprises, Inc. responsabilities are:
We will try to inspect and make decision and refund money as soon as we get the product… will not take more than 3 days after we receive the return……

Rheuben Allen Product Warranty for accessories

Rheuben Allen Enterprises, Inc. Warraty for instruments